FAQ's

Q: Can I pay with Cash on Delivery (COD)?
A: Absolutely! COD is available for orders up to INR 2000, delivered to all serviceable PIN codes.

Q: What is the return/exchange process?
A: To initiate a return or exchange, please submit your request within 7 days of delivery. Our courier partner will arrange a reverse pickup within 2–3 working days. Once we receive the item, we’ll reach out to confirm and process your request.
Please ensure all returned items are unused, unwashed, and undamaged, and are sent back with their original packaging and tags intact. Items without tags will not be accepted.

Q: When will my order arrive?
A: Orders typically arrive within 2–5 working days for metros and tier-I cities. For certain Pincode, delivery may take slightly longer. If your order is delayed, feel free to contact us support@marksmith.co.in

Q: How will I know if my order has been placed?
A: Once your order is successfully placed, you’ll receive a confirmation email on your registered email ID.

Q: What if my order is delayed?
A: If your order isn’t delivered within 7–10 working days, please reach out to us at support@marksmith.co.in or WhatsApp us at +91 8880971007. We’ll ensure it reaches you as soon as possible.

Q: IS THERE ANY SHIPPING CHARGES ON DELIVERY?
We charge a shipping fee of INR 49/- on all COD orders. And free Delivery on all prepaid orders.

Q: How do I choose the right size?
A: You can find the size chart on the product page while placing your order. Simply click on the "Size Chart" option for detailed measurements and select the size that fits you best.

Q: What should I do if I receive the wrong item?
A: While we strive for accuracy in every order, if you happen to receive an incorrect item, please visit our Returns section on the website or click here to raise a return request. We’ll ensure the issue is resolved promptly.

Q: How many days do I have to return my order?
A: You can raise a return request within 5 days of the delivery date.

Q: When will I receive my refund?
A: After the reverse pickup, it typically takes 7–10 days for the product to reach our warehouse. Once the item passes our quality check, your refund or exchange will be processed within 2-3 days

Q: Will promotions applied during the order affect my refund?
A: Please note that any promotions or discounts applied at the time of purchase will not be included in the refund amount when initiating a return. The refund will be processed based on the actual paid amount.

Q: HOW CAN I CANCEL AN ORDER?
A: To cancel an order, please contact us at support@marksmith.co.in or WhatsApp us at +91 8880971007. Cancellations are only possible if the order hasn’t been shipped yet. Once shipped, you may initiate a return instead.

Q: HOW DO I RETURN / EXCHANGE A PRODUCT?
A: To return or exchange a product, submit your request within 5 days of delivery. Our courier partner will arrange a reverse pickup within 2–3 working days. Ensure the product is unused, unwashed, undamaged, and sent back with its original packaging and tags intact. Once we receive the item and it passes the quality check, your refund or exchange will be processed within 2–3 working days.